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​​​​​​For any complaints and inquiries received by you, we endeavor to handle them with our utmost care and attention and to attain your understanding. In case, our services has not been fulfilled and satisfied, there are third party services shown below available to use for any complaints and disputes.

Complaints and disputes related to Excluding Investment Advising and Agency
Japan Investment Advisors Association
1-5-8, Nihombashi-Kayabacho, Chuo-Ku, Tokyo 103-0025, Japan 
(7th Floor of Tokyo Shoken Kaikan )

Complaints and disputes related to Type II Financial Instruments Business 
Financial Instruments Mediation Assistance Center (FINMAC)
2-1-13, Nihombashi-Kayabacho, Chuo-Ku, Tokyo 103-0025, Japan

Contact
Japan Investment Advisors Association outsources the service of complaints and disputes related to Excluding Investment Advising and Agency to FINMAC, the following is the contact for both complaints and disputes for Excluding Investment Advising and Agency and Type II Financial Instruments Business. 

Financial Instruments Mediation Assistance Center (FINMAC)
2-1-13, Nihombashi-Kayabacho, Chuo-Ku, Tokyo 103-0025, Japan
03-3669-9833
Mondays – Fridays
9:00 – 17:00 (Except public holidays and New Year’s holidays, 12/31-1/3 including substitute holidays)

* Operating procedure
1. Please call at 0120-64-5005.
2. Please start reporting your concerns to a consultant of FINMAC.​